Page 1 of 4 1234 LastLast
Results 1 to 15 of 51

Thread: Automated Dispatch

  1. #1
    Senior Member
    Join Date
    May 2008
    Posts
    160
    Rep Power
    16

    Default Automated Dispatch

    Since the afterhours dispatch was mentioned, I figured I'd ask you guys what you thought of the new automated dispatch at CLS/SM&P ?

    Personally I hate it...... The computer generated voice does not annunciate correctly, and it's about impossible to understand the message without repeating it 4-5 times. Also it does not give you the County and twp. which really sucks.

  2. #2
    Moderator Goldenboy's Avatar
    Join Date
    May 2008
    Location
    Wisconsin
    Posts
    1,308
    Years of Experience
    18
    Rep Power
    65

    Default Re: Automated dispatch

    Is this a trial thing? I work for USIC and have never even heard of an automated dispatch. The only thing I need is the ticket number and half the time I don't even wait for that. When I get called I just do a beginning of day to see what I got.

  3. #3
    Senior Member RD_Wrangler's Avatar
    Join Date
    Jan 2009
    Location
    U S A
    Posts
    669
    Years of Experience
    10
    Rep Power
    38

    Default Re: Automated dispatch

    Golden,

    It was rolled out in FL, KS, MO, MI, WI, OK, TX, IL this week.
    Character is what you are in the dark. It is the things you do, when nobody can see, and nobody will ever know, that define who you are as an individual.

    "Government big enough to supply everything you need is big enough to take everything you have ... The course of history shows that as a government grows, liberty decreases." Thomas Jefferson

    Per Scientiam Vires!

  4. #4
    Member Locator5000's Avatar
    Join Date
    Jul 2009
    Location
    Dallas/Ft Worth, TX
    Posts
    64
    Rep Power
    11

    Default Re: Automated dispatch

    I was just told about it at our meet yesterday and haven't actually heard it in action, but was told that you'll have an option to kick the ticket back into the system if it's not yours. Wonder where it goes from there? Will there be one dispatcher still working to handle stuff like that? Hello...Hello? lol

  5. #5
    Moderator Goldenboy's Avatar
    Join Date
    May 2008
    Location
    Wisconsin
    Posts
    1,308
    Years of Experience
    18
    Rep Power
    65

    Default Re: Automated dispatch

    Oh. I'm on-call on Monday so I guess I'll see then. It's funny that I learn everything that happens in our company here.

  6. #6
    Senior Member
    Join Date
    May 2008
    Posts
    160
    Rep Power
    16

    Default Re: Automated dispatch

    Quote Originally Posted by Goldenboy View Post
    Oh. I'm on-call on Monday so I guess I'll see then. It's funny that I learn everything that happens in our company here.
    I've been getting them during regular hours 7-5 this past week, and let me tell you, it truly sucks.... I was told by my supervisor, that this is going to be a permanent thing, and most of the current dispatch staff is going to be shown the door.

  7. #7
    Junior Member Safety Guy's Avatar
    Join Date
    Nov 2009
    Location
    Wisconsin
    Posts
    10
    Rep Power
    0

    Default Re: Automated dispatch

    Quote Originally Posted by RD_Wrangler View Post
    Golden,

    It was rolled out in FL, KS, MO, MI, WI, OK, TX, IL this week.
    If this was rolled out in WI. What area was it rolled out in?

  8. #8
    Junior Member haze's Avatar
    Join Date
    Aug 2008
    Location
    On the edge
    Posts
    27
    Years of Experience
    25yrs
    Rep Power
    0

    Default Re: Automated dispatch

    It's not happening in WI yet.

  9. #9
    Junior Member stormgrey's Avatar
    Join Date
    May 2008
    Location
    midwest
    Posts
    19
    Rep Power
    10

    Default Re: Automated dispatch

    I have heard from a source in Indy, its coming to WI on Tuesday?????

  10. #10
    Member
    Join Date
    Oct 2009
    Location
    over yonder
    Posts
    73
    Rep Power
    10

    Default Re: Automated dispatch

    I like it..

    no more listening to someone fumble through with the street address
    no more dumb questions
    no more trying to explain to them that its not your no matter what/who else said it was

    press 1 or 2 and keep sling'n

  11. #11
    Junior Member Safety Guy's Avatar
    Join Date
    Nov 2009
    Location
    Wisconsin
    Posts
    10
    Rep Power
    0

    Default Re: Automated dispatch

    I just don't see a need for this. I get all the info. I need from the ticket.
    As of now, It seems like a wast of time and money!!

  12. #12
    Member Locateforlife's Avatar
    Join Date
    May 2008
    Location
    KENOSHA, WISCONSIN
    Posts
    96
    Rep Power
    13

    Default Re: Automated dispatch

    Quote Originally Posted by Goldenboy View Post
    Oh. I'm on-call on Monday so I guess I'll see then. It's funny that I learn everything that happens in our company here.
    So have you heard about it today since it starts here Tuesday morning? I know we all hate change so we will just have to roll with it. This will not effect the after hours calls. Decline and you will have to answer to the boss as to why you declined.
    GOD BLESS THE USA & the Damage Prevention Techs that are the heartbeat of the Utility industry.[/COLOR][/COLOR][/FONT]
    OPINIONS ARE LIKE A-HOLES EVERYONE HAS ONE.

  13. #13
    Senior Member beyond help's Avatar
    Join Date
    May 2008
    Location
    somewhere on my hand
    Posts
    1,380
    Rep Power
    69

    Default Re: Automated dispatch

    Quote Originally Posted by Locateforlife View Post
    So have you heard about it today since it starts here Tuesday morning? I know we all hate change so we will just have to roll with it. This will not effect the after hours calls. Decline and you will have to answer to the boss as to why you declined.
    SOS different fng day.
    STRESS: The confusion created when one's mind overrides the body's basic desire to choke the living daylights out of some idiot who desperately deserves it.

  14. #14
    Senior Member big boots mcghee's Avatar
    Join Date
    May 2008
    Location
    United States
    Posts
    321
    Years of Experience
    15
    Rep Power
    22

    Default Re: Automated dispatch

    They couldn't even get things together when it was person to person calling, and now they're gonna try this automated crap? What a waste!!
    My boots may be red but I'm no clown.

  15. #15
    Member
    Join Date
    Oct 2009
    Location
    over yonder
    Posts
    73
    Rep Power
    10

    Default Re: Automated dispatch

    BIG down side that we have found...say you get 10-20 destroyed or rush tickets for a project that you marked recently...guess what..you're getting a call for each ticket...yes 10-20 calls back to back.

    another thing the computerized voice is hard to understand when giving out the address. Having to repeat it several times to attempt to understand it.

Page 1 of 4 1234 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •