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Thread: Voicemail from contractor to local digline office

  1. #31
    Senior Member The Big-E's Avatar
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    Default Re: Voicemail from contractor to local digline office

    PL is right... putting "OK" or "clear" down is just outright stupid and dangerous in ALL situations. The Problem is solved by having the local "call before u dig" outfit use Positive response, similar to Florida's Sunshine 811. I located in IL where it is required to put OK or clear and always had problems with it, regardless of on the grass or hard surfaces.

    Positive response takes all the guesswork out of it and puts the responsibility of checking responses squarely on the Homeowner or contractor who called in the request. As it should be. They are the ones who make money and or benefit by digging.

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    Senior Member superman's Avatar
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    Default Re: Voicemail from contractor to local digline office

    Quote Originally Posted by The Big-E View Post
    PL is right... putting "OK" or "clear" down is just outright stupid and dangerous in ALL situations. The Problem is solved by having the local "call before u dig" outfit use Positive response, similar to Florida's Sunshine 811. I located in IL where it is required to put OK or clear and always had problems with it, regardless of on the grass or hard surfaces.

    Positive response takes all the guesswork out of it and puts the responsibility of checking responses squarely on the Homeowner or contractor who called in the request. As it should be. They are the ones who make money and or benefit by digging.
    Go into a little better definition of positive response please. What is it? How does it work?

  3. #33
    Senior Member UULC's Avatar
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    Default Re: Voicemail from contractor to local digline office

    Here in Florida when you clear out a ticket the response goes back to Sunshine811. The contractor then also gets via email or fax the response. The following are the response codes for Florida:




    Positive Response Codes


    Note: Member is referred to often in these descriptions. A member is an underground facility owner that is a member of Sunshine 811. A locate technician is someone who locates and marks underground facilities for a member.

    1 Marked – A locate technician has been to your excavation site and marked the approximate horizontal location of underground facilities within the boundaries described on the ticket.

    2A Marked with Exceptions – High profile utility in conflict; utility owner will attempt to contact you to schedule site surveillance
    An underground facility that delivers services to a large number of people or that could cause major problems if hit (i.e. fiber optic line, gas line, etc.) is within your excavation site. While the locate technician has marked the approximate horizontal location of the facility, the utility or its locate technician want to be present during any excavation near that facility. The utility will attempt to contact the excavator to determine when excavation will take place.

    2B Marked with Exceptions – Privately owned facilities on property; contact private facility owner directly – A utility or its locate technician has located and marked its underground facility, but other facilities of that same type are in the area and were not marked because the utility claims no responsibility for locating them. This happens most often with customer-owned service lines.

    2C Marked with Exceptions – High-priority subsurface installation in conflict. Excavator MUST notify the member of the excavation or demolition start date and time.

    The high-priority subsurface installation designation is for use by only those members that have underground transmission or distribution pipelines used to transport any gas, refined petroleum product or hazardous/highly volatile liquid such as anhydrous ammonia or carbon dioxide, if the facility is deemed to be critical by the operator of the pipeline and is identified as a high priority subsurface installation.

    3A Unmarked – Locate technician could not gain access to property; call utility to schedule access.
    Excavation site is unmarked. A utility’s locate technician was sent to the excavation site, but was unable to access the area to be marked due to a locked gate, blocked entrance, guard dog or other circumstance prohibiting entry. Call the utility to re-schedule a time when the entrance will be open.

    3B Unmarked – Incorrect address information. Call Sunshine 811 to verify the information on the ticket.
    Excavation site is unmarked because the address could not be found. Please call 811 or (800) 432-4770 to verify the address information and make adjustments to the ticket as necessary.

    3C Unmarked – Locate technician and contractor (excavator) have agreed to meet on site on a specified date.
    Excavation site is unmarked. The locate technician and excavator negotiated an alternate time to meet at the excavation site.

    3D Unmarked – High profile utility in conflict; utility owner will attempt to contact you to schedule site surveillance.
    Excavation site is unmarked. An underground facility that delivers services to a large number of people or that could cause major problems if hit (i.e. fiber optic, gas or electric line, etc.) is located near your excavation site. The utility or locate technician want to be present during any excavation near that facility and will mark as necessary. The owner will contact the excavator to determine when excavation will take place.

    3F Unmarked – Marking delay requested by locate technician and agreed to by excavator per agreement.
    Excavation site is unmarked. The locate technician cannot mark within two full business days. The excavator was contacted and a new deadline was scheduled.

    3H Unmarked – Privately owned facilities on property, contact private facility owner directly.
    Excavation site is unmarked. A locate technician went to the excavation site and found none of the facility owner’s lines there; however, there are lines of a similar facility located in that area which are considered privately owned. This happens most often with customer-owned service lines.

    3M Unmarked – Marking instructions are unclear; call the utility to clarify the marking instructions.
    Excavation site is unmarked. The marking instructions on the locate ticket are not clear. The description may not make sense or the description may not match what the locate technician sees at the excavation site. Contact the utility to provide clarification.

    3N Unmarked – Locate description is insufficient - white lining is required per s. 556.105(5)(a), F.S. Please contact the utility when white lining is completed.
    Excavation site is unmarked. Based on the written description on the ticket, the locate technician could not determine the exact area that needed locating. White lining is required per s. 556.105(5)(a) when the written description of the area to be located is not understandable, when the excavation site is less than 500 feet in length, and when the marks don't interfere with traffic or pedestrian control (i.e. placing white marks on the ground could be confused with the lines already on pavement directing pedestrian and car traffic).

    3P Unmarked –Utility does not have accurate information to perform the requested locate - please contact the utility for further details per s. 556.105 (7)(a), F.S.
    Excavation site is unmarked. A utility does not have accurate information about the location of those underground facilities. The utility is required, however, to give the excavator the best available information.

    3R Unmarked – The excavator has performed the excavation prior to the locator's arrival.
    Excavation site is unmarked. A locate technician went to the excavation site, but the excavation work had already been completed.

    3T Unmarked – Extraordinary circumstances per s.556.105(8)(a) exist; call utility owner/operator provider for this location.
    Excavation site is unmarked. The utility has declared extraordinary circumstances through Sunshine 811 per s.556.105(8)(a) that render them unable to respond to your locate request. Extraordinary circumstances indicate situations other than normal operating conditions such as a natural or man-made disaster.

    3U Unmarked – Not service provider for this location.
    Excavation site is unmarked. Another company provides the services at this location. (i.e. Two phone companies provide services near the area where excavation will occur. Only one provides service at the exact excavation site. The company that does not provide service within the exact excavation site would use this code.)

    3W Unmarked – Work is being performed by the utility and the excavator will mark the underground lines per agreement.

    4 Clear, no facilities
    The utility has no facilities at the specified excavation site.

    5 No conflict, utility is outside of the requested work site
    The utility has a facility near the excavation site, but it is not within the area that was either described on the ticket or white lined.

    6a Active facilities are present
    The member has active facilities within the area described by the noticed demolition. Do not demolish until the member notifies you the site is clear.

    8 Ongoing job, locate technician and excavator have established an agreement on scheduled marking.

  4. #34
    Senior Member superman's Avatar
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    Default Re: Voicemail from contractor to local digline office

    That's pretty cool. How long have you guy's been on that system? Seems like it should work pretty good as long as the excavators check their emails or fax machines regularly.

  5. #35
    Senior Member UULC's Avatar
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    Default Re: Voicemail from contractor to local digline office

    It has been around for years. It has just been a requirement that the excavator being required to ck the positive response PRIOR to digging.

  6. #36
    Senior Member UULC's Avatar
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    Default Re: Voicemail from contractor to local digline office

    This is the Florida 811 web site.

    Sunshine 811

  7. #37
    Member PokerAdam's Avatar
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    Default Re: Voicemail from contractor to local digline office

    Positive response is the way to notify excavators of the status of thier locate request. I agree with Pro and others, putting an OK anywere on the digsite is a recipe for potential disaster. Especially with an unscrupulous excavator who looks for any excuse to perform the dig, and place the blame on others. I have seen it, and it has happened to me.

    Unfortunately, the responsibility to provide a positive response does not always fall to the one-call center. Or there is no requirement for a positive response other than the due date of the ticket.

    States and one-calls are doing better. In order to preserve public safety, more and more states are requiring a positive response. This then becomes the burden of either the one-call, or of the utility owner by way of the contract locating company.

    In either situation, the one-call is always provided a positive response via the software used to track the locate request. If the one-call is responsible for the positive response, it then sends, or calls the excavator and informes them on the status of the locate request. If the utility owner is the responsible party, then the software will respond via email, text, etc.. If there is no other contact methon other than by phone, then someone at the contract locating company must contact the excavator by phone and tell them.
    Usually the locate request tracking software will kick back the completed locate requests that in wich it was unable to complete the positive response requirement in the form of a list. Someone in the office then refers to this list and makes the positive response.

    Obviously it is easier in the states where positive response is required for the one-call center to make this positive response. As defined, they are a one-call, so the excavator should only have to call one place to check on the status of the locate request. Most excavators are familiar with who marks who, but if they want to dig early, and fail to call all the companies marking the utilities, when they show up on site, they may mistake an OK on the ground as a go-ahead and dig.

    Regardless of due diligence by the excavator, or marking practices of the various companies locating utilities, or even the laws pertaining to our industry, our job is to protect the utility, and the lives of the public by providing the best service we are capable of.

    If using and "OK" on the side of the road (or in the grass) can cause confusion, then its use should be banned, even by utility owners that require it. I will not do it. Never have never will.

    That is what positive response is for.

  8. #38
    Senior Member superman's Avatar
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    Default Re: Voicemail from contractor to local digline office

    Ok, Ok, you got me. All I have ever known is to put ok's on the ground. I've never heard of this positive response thing until last night. You guy's have explained it well enough to make sense of not painting ok's. We've never had a damage around here from doing that, but sometimes it does cause a little confusion when we get 2 separate tickets at the same address, (example) 1 for electric and 1 for gas. Depending who gets there first will dictate the other not having the new utility marked. If you do both tickets at the same time going through your positive response thing, then one of the utility's will not be marked. Doesn't really matter about having ok's there or not then.

  9. #39
    Senior Member Enjoythefall's Avatar
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    Default Re: Voicemail from contractor to local digline office

    Why move leaves? I just paint `em and pin `em there with a flag. If there's an apple in the way, now its an orange, and its stuck to the ground.

  10. #40
    Senior Member ProfessionalLocator's Avatar
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    Default Re: Voicemail from contractor to local digline office

    Quote Originally Posted by Enjoythefall View Post
    Why move leaves? I just paint `em and pin `em there with a flag. If there's an apple in the way, now its an orange, and its stuck to the ground.
    Just results in the ticket being called back in and having to return to the site and do it again.

    Can also result in a formal complaint of falsely reporting tickets as marked when the locator never came to the scene. Unless you have photos of the site proving you marked the regulating authority can take action against your company.

    Part of our purpose here is to get plant marked so the excavator can dig and painting leaves is contrary to this.

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