GWJ_CAS
Awesome! What type of ticket mgmt do you use? Is this done everywhere? Are all your clients using the info or this something your company offers?
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GWJ_CAS
Awesome! What type of ticket mgmt do you use? Is this done everywhere? Are all your clients using the info or this something your company offers?
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yes sounds very interesting......waiting to hear the reply.....
We use a customized version of Digtrack (www.digtrack.com). The folks at Digtrack and Metrotech worked closely to bring it together for us, and through our arrangement, we are the only ones who can use it for now. Currently, we are doing this in our Pasco County, FL area and one test locator in our Broward County, FL area.
The idea started out for one client in particular (sorry, cannot reveal) and may expand to other clients. Catch is, the client has to have facilities that are normally located via EM, so clients with a lot of untoneable PVC in the ground don't benefit. There are a couple of Telecom companies that are seriously considering this approach for system map improvement.
We are negotiating with other clients to either allow them to trial the system, or use it outright. When and if those clients agree to allow us to disclose who they are, I will be happy to share.
This fits well with our GPS chipped cameras. The camera records the date, time and GPS coordinate of the image taken. This data is also uploaded to our ticket management system and all is client viewable within 15 seconds of the locator uploading it and attaching it to the ticket, which they do before leaving the locate site.
We are working on a way to do this with our GPR systems. That involves adding a GPS system to the GPR unit and logging the data points for acquired during the GPR locate and then transmit that data to the ticket system.
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