now the contract with AT&T states that we will now pay for drop damages (wonder what thoughtful person thought of this)
Hence, the reason why I had a FIVE-WAY effin' conference call for a drop damage. ATT doesn't care who damaged their stuff, just so as long as they get their money. ATT techs? That would go into the rant section. Never met a more aloof, arrogant bunch of a-holes. But like I said, that's for the rant section.