I wish I could just work 12 a day. We are so far behind it is unreal. On call ends up being a 36 hour day. And every 11 days or so. But my new CUS Sup is real supportive from his sofa. Where he manages his crew from. Us senior techs run all damages and troubleshooting. We wouldn't want the Sup to break a nail or anything. I am not sure what direction the company is going? But from where I am sitting, it is definitely the wrong way!